| Frequently Asked Questions
Below is a list of frequently asked questions.
Feel free to contact a customer service representative at anytime.
Toll free (877) 202-7381
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How do I place an order?
You can place your order online, e-mail, fax or by callling one of our customer service representatives.
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4. Sign and return the order acknowledgement and artwork approval form.
NOTE: Standard production begins after all forms are approved and returned with your signature.
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What are my payment options?
For your convenience we accept most major credit cards.
VISA, Master Card, Discover & American Express.
Bussiness or Personal Checks, Money Orders.
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How can I check on the progress of my order?
Call or e-mail us and we will be happy to update you with the progress.
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Can I order samples?
We want you to be completely satisfied with the promotional items you choose. However samples are not free and will incur shipping charges. You may use your shipper number but if you order more than one sample they may ship from multiple suppliers. Samples are not returnable.
Please check with your customer service specialist for more information.
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Can I order the item blank?
Most of the suppliers will sell the items blank. Please check with your customer service specialist for more information.
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Can I order less than the minimum quantity?
Some of the suppliers will sell less than minimums. There is an additional charge for LTM (less than minimum) depending on the supplier. Please check with your customer service specialist.
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Can I order other quantities than are listed?
You can order any quanity above the minimum. For example if the price breaks are 100 200 300 500, you can order 150, 250, 375 etc.
However some items may be best ordered in case quantity such as glass times which if not packed properly could break during shipping.
Please check with your customer service specialist for more information.
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What does the item include?
Most of the promotional products listed include a 1-color/1-location imprint. Additional charges for 2nd color and/or 2nd location. See listings on page or call customer service at (877) 202-7381.
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What other charges can I expect?
~Screen/Setup/Die/Digitizing Charges
~Additional imprint colors
~Additional imprint locations
~Run charges
~Color Changes/Change of inks
~Copy changes
~Paper or e-mail proofs
~Pre-production samples
~Rush service
~Packaging (special boxing for glass items)
~Shipping charges
~Drop shipments/Split shipments
~Sales tax
~PMS (Pantone Matching System) charges
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What are screen/setup charges?
Most screen-printed items will require a screen or setup charge for printing, unless the item is noted NO SETUP.
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What are Die charges?
Items that are molded, embossed or debossed will require a Die charge.
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What are digitizing charges?
Items that are embroidered will require a digitizing charge. This is usually a one-time setup of a company logo. It may require multiple setups for different items/sizes.
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Will I see a proof before they process my order?
All new orders will require a proof. The first proof will be free. Revised proofs will be charged to the order. We can fax or e-mail your proof. Please check with the customer service specialist for more information.
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Is RUSH service available?
Most of the items are available for rush service. From 24 hour, 2 day, 3 day etc. As long as the product is available and production will be able to meet your in-hands date. Rush orders, do not allow time for a proof. Please check with your customer service specialist ahead of time.
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Do you offer items other than what are on the web-site?
If you do not see what you are looking for we encourage you to contact one of our customer service specialist who will be happy to assist you.
Please call (877)202-7381 or e-mail us at
info@srmonogramming.com
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What are overruns/underruns?
The difficulty of manufacturing/printing exact quantities often produces a mandatory + or - 5% (this amount can vary) of the original quantity ordered. During the imprinting process, products may be discarded that do not meet our factories' high standards. Some factories run extras to be sure to have enough properly imprinted pieces to fill the order. Requested quantities will be produced as close as possible. S & R Monogramming will invoice the exact quantity shipped.
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How long will the order take?
Most orders will take 10-14 working days after credit/art approval. Rush service is available at additional cost as long as product is available. Please check with your customer service specialist for more information.
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Do you offer PMS colors for my logo?
We will make every attempt to match a requested PMS (Pantone Matching System) color. This is available at additional costs on most of the items.
NOTE: The Pantone Matching System has become a standard for color reference, but was developed for standard inks on white paper. Printing on some items may vary 2-4 shades.
Please check with customer service for details.
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What is your return policy?
Please inspect your order upon receipt. If an error is found please contact us immediately. No returns on printed promotional items or embellished apparel items will be accepted. Blank items can be returned within 15 days of the invoice with the exception of samples. A restocking charge of 15% may be accessed. No refund for shipping costs. Unauthorized returns will be refused.
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Can I cancel my order after I have approved the artwork?
No cancellations will be accepted for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. All cancellations must be made in writing.
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How will my order be shipped?
Most orders will be shipped by UPS or FEDEX Ground Service unless requested by the customer to ship Air. Larger orders that would be best shipped by Truck Frt. will be quoted ahead of time.
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What are the shipping charges?
We can get a freight quote from the supplier once we know all of the details of the order. Required will be the item number, the qty, the ship to address, or addresses and the shipping time.
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Can I use my shipper number?
You can provide us with your UPS or FEDEX shipper number. However the order may incur packaging/handling charges. We will want to inquire what the policy is with the supplier ahead of time.
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Prices are subject to change without notice.
Due to the changing fuel costs prices some of the prices may change without notice. Please check with customer service for an up to date price. Call us at (877) 202-7381 or e-mail us at info@srmonogramming.com
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How do I send my artwork?
It is best to send your artwork via e-mail.
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| What is the best form of artwork to send?
For screen-printing VECTOR artwork in an .eps or .ai file with the text converted to outlines. Also acceptable are .pdf .tiff and .jpg (300 dpi or more) some .psd and .bmp files.
Some of these may require artwork redraw time at a minimum of $50.00 per hour.
For digitizing (used in embroidery) a .jpg (300 dpi) or a .pdf file is best. Please check with your customer service specialist for more information. Call us at (877) 202-7381 or e-mail us at art@srmonogramming.com
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Please remember our troops fighting for our freedom.
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Copyright S&R Monogramming Inc. All rights reserved 2008
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